Add a product
Go to Shop, Products and press Add product, or press Import from Instagram to start from one of your posts: the photo, caption and any price in the caption become a draft.
- 1Give the product a title, description and cover image.
- 2Set the price and, if you discount, a compare-at price. The discount badge appears on cards and your shop.
- 3Turn on Track stock to show “Only 3 left” and send a sold-out reply automatically when stock hits zero.
- 4Choose how customers buy: a buy link (your checkout or website), an inquiry (a DM thread you confirm first), or a quote request.
- 5Set the status to Active and save. Active products show on your shop page; the Sales channels panel on the right shows where the product appears.
Sell on a reel with a product reply
In the Instagram section of the product page, map the reels or posts the product appears in and add trigger keywords such as PRICE or the product name. When someone comments the keyword on a mapped reel, or sends it in a DM, Trentzy replies publicly and sends an Instagram product card with the image, price and buttons.
The second button on the card (Inquire or Get quote) follows the default in Shop settings; each product reply can override it.
Work the orders board
Every product inquiry from a DM, a comment, your shop page or your link in bio becomes an order on Shop, Orders. Orders get a number like ORD-0042 (set the prefix in Shop settings), a quantity, an amount, and the reel they came from.
- 1Drag a card from New to Contacted once you have replied, or press Reply in Inbox from the order drawer.
- 2Link a customer if the order came from the shop page, then press Convert to quote or Convert to invoice. The order moves to Quoted or Invoiced on its own, and a paid invoice shows on the timeline.
- 3Close the order when it is delivered. Export the board as CSV any time.
Your public shop page
Your shop lives at your link-in-bio address plus /shop. Turn it on in Shop settings and publish your link in bio page. Storefront controls the layout (grid, Instagram feed or list), accent colour, button labels, an announcement bar, and whether sold-out products and prices show. Collections turns your categories into filter pills.
Notifications
Shop settings let you email owners, admins and managers for every new order, push a notification to the Trentzy app, and send a daily 9 AM summary of yesterday’s orders, paid revenue and low stock.
Questions
No. Buy links go to your own checkout or website, and quotes and invoices collect payment through your own payment methods. Trentzy does not hold money or charge a commission on sales.
It has no enabled product reply, so comments asking about it go unanswered. Open the product, add a keyword in the Instagram section, and save.
Yes. A product reply can carry up to ten products as a swipeable carousel. Open Automation, Product replies to add more products to a reply.