1. What you are buying

Trentzy is a digital software subscription. You receive online access to the workspace — not a physical product. The Free plan does not require a payment method. Paid plans (Starter and Pro) are recurring subscriptions in INR, exclusive of 18% GST, charged through Razorpay.

2. How to cancel

The organization Owner or a permitted Admin can cancel from Dashboard → Billing. Cancellation is scheduled for the end of the current paid period (cancel-at-period-end). You keep full plan access until that date. After it ends, the organization returns to Free-plan limits. Automations and seats that exceed Free limits may be restricted until you upgrade again.

Closing your browser or disconnecting Instagram does not cancel billing. You must cancel in Billing (or email us if you cannot access the dashboard).

3. Refunds

Because access is delivered digitally as soon as payment succeeds, paid periods are generally non-refundable once the workspace has been available to you for that period. We do not automatically pro-rate unused days when you cancel mid-cycle; you simply keep access until the period ends.

We will refund or reverse a charge when:

• A duplicate or incorrect Razorpay charge occurred
• You were billed for a paid plan but we could not provision access for reasons on our side
• Indian law or our payment partner requires a refund

4. Failed payments

If a renewal payment fails, Razorpay and Trentzy may retry according to the subscription settings. After the grace period, paid features can be suspended until the invoice is paid or the subscription is cancelled.

5. Plan changes

Upgrades and downgrades are handled in Billing. Changing plan is not an “exchange” of goods; it is a change of digital subscription. Taxes already collected on a paid invoice follow GST rules and Razorpay’s invoice, and are not separately refundable except as required by law.

6. How to request a refund

Email [email protected] from your account email with the Razorpay payment ID or invoice number. We aim to respond within 5 business days. Approved refunds are issued to the original payment method via Razorpay and can take several business days to appear, depending on your bank.