1. No physical shipping

Trentzy does not manufacture, warehouse, or dispatch physical goods. We do not charge shipping fees, collect a shipping address for fulfilment, or offer size/colour exchanges. This page exists so customers and banking partners have a clear delivery policy for a software service.

2. How the service is delivered

Access is delivered electronically:

• Free plan: immediately after you create and verify your account, via the web application at our site
• Paid plans: immediately after Razorpay confirms successful payment, by unlocking the features on your organization’s dashboard
• Instagram features: after you connect a Business or Creator account in Settings — this is configuration, not a shipment

3. Delivery timeline

Digital delivery is instant under normal conditions (typically within minutes of successful signup or payment). If access does not appear, contact us with your registered email and payment reference before opening a chargeback. Email verification, Instagram’s own review, or a failed payment can delay specific features; those are not shipping delays.

4. Exchanges

Subscriptions cannot be exchanged for a different physical product. You may change to another Trentzy plan from Billing, subject to plan limits and pricing. There is no return of a “package” because nothing is posted.

5. Quotes, invoices, and customer products

If your Trentzy plan includes quotes, invoices, or product records, those tools help you sell your own goods or services. Shipping, returns, and exchanges for items you sell to your Instagram customers are your responsibility and are not provided or fulfilled by Trentzy.

6. Contact

Delivery or access issues: [email protected]