engage
Automate repetitive DM questions without sounding robotic.
Repetitive questions in DMs get answered the moment they arrive. Build rules for price, shipping, booking and FAQs, order them by priority, and let the right reply fire every time.
1
Message receivedA customer asks about pricing in DMs.
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2
Rule runsYour DM reply workflow triggers by keyword.
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3
Reply sentThe customer gets the right answer instantly.
What you get
Build keyword-based DM reply flows for pricing, availability, links, and FAQs so your inbox keeps moving.
- Priority ordering so the most specific rule wins
- Match misspellings and variations with contains or regex
- Attach product cards, links and lead capture to any reply
- Hand over to a human the moment a question is not covered
Save hours each weekReply instantly to common questions
Who uses it
Built into real workflows.
Questions
What happens when no rule matches?
Nothing is sent. The message waits in the inbox for a human reply, so a customer never gets a wrong automatic answer.
Can replies include the customer’s name?
Yes. Templates support the follower’s name and username, and product details when a product is attached.
Your next customer is already in your comments.
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