Trentzy vs Tidio
Trentzy vs Tidio
Tidio: Live chat, helpdesk and AI customer service for ecommerce websites, with Instagram and Messenger channels. Here is how the two compare for selling on Instagram, as of October 2026.
Choose Trentzy if you want
- Instagram comments and DMs are the core, not a side channel
- Rupee pricing, UPI and GST invoices
- Quotes and invoices from the DM thread
Choose Tidio if you want
- Website live chat and helpdesk ticketing
- Shopify and WooCommerce integrations
- AI agent trained on your help content
Side by side
What each one does for an Instagram seller.
| Trentzy | Tidio | |
|---|---|---|
| Pricing | Free forever; paid from ₹99 or $3 a month, flat, unlimited automated DMs | Free plan for small sites; paid plans from about $29 a month, priced by seats and conversations. |
| Pricing model | Flat per month | per seat |
| Free plan | ✓ | ✓ |
| Comment-to-DM automation | ✓ | Partial |
| DM keyword replies | ✓ | ✓ |
| Shared team inbox | ✓ | ✓ |
| Lead capture from DMs | ✓ | ✓ |
| Quotes and invoices in the chat | ✓ | — |
| Billed in rupees | ✓ | — |
| UPI Autopay | ✓ | — |
| GST tax invoice | ✓ | Check their site |
| Based in | India | Poland |
Facts about Tidio are summarised from its public website and independent reviews as of October 2026. Pricing and features change; confirm on their site before deciding. Spotted something outdated? Tell us and we will fix it.
Questions
Does Tidio automate Instagram comments?
Its Instagram support centres on DMs in the inbox. Comment-to-DM is not its focus.
Who should pick Tidio?
A store whose support happens mostly on its website and wants Instagram as one more channel.
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